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Infomaniak — Key handoff

  • The Application Credential ID and Secret you copied at the end of Infomaniak — Setup, plus your region (e.g. dc3-a). If you don’t have the secret, go back and create a new credential — it is shown only once.
  • The PhoenixVPS app, open at the Infomaniak Public Cloud panel.

In PhoenixVPS’s Infomaniak Public Cloud panel, find Step 3 — Enter credentials and region. Click the Application Credential ID box and paste the ID.

(paste your Application Credential ID — a long string of letters and numbers)

Click the Application Credential Secret box and paste the secret. The field hides the value as you paste it (shown as dots).


From the Region dropdown, select your region (the app pre-selects dc3-a — use the region your project is in). Then click Validate & Connect.

What you see: PhoenixVPS checks the credential against the Infomaniak OpenStack API (usually under five seconds). The Status line near the bottom of the panel updates to confirm the account is connected.

If you see an error instead, see Troubleshooting.


PhoenixVPS can now create and tear down a VPN server in your Infomaniak project using the Application Credential. To start a session, return to the main screen and click Connect.

Remember: a running server bills until you tear it down. Use Tear Down VPN Server when you are finished (see the FAQ), and see the Pricing page for cost details.


”Invalid credential” or authentication fails

Section titled “”Invalid credential” or authentication fails”
  • The ID or secret may have been truncated when copied. Since the secret is shown only once, the simplest fix is to create a fresh Application Credential in Horizon (Identity → Application Credentials → Create Application Credential, role member) and enter the new ID and secret. See Infomaniak — Setup.
  • Make sure the Region matches the region your project is in.

The credential connects but the server fails to start

Section titled “The credential connects but the server fails to start”

The credential is valid but the server could not be created — usually a quota or capacity limit in the selected region. Check your project’s quotas in Horizon (Compute → Overview), or try again later.


To remove PhoenixVPS’s access to your Infomaniak account:

  1. In PhoenixVPS, click Disconnect / Revoke. This deletes the locally stored credential and tears down any server the app is managing.
  2. To fully revoke it, open Horizon → Identity → Application Credentials, find the PhoenixVPS credential, and delete it. (Deleting the whole dedicated project also removes the credential.)

After the credential is deleted, PhoenixVPS can no longer create or manage anything in your Infomaniak project.